At Maa Khodiyar, we strive to provide you with a seamless shopping experience, including prompt shipping and delivery of your orders. Please read the following information to understand how we handle shipping, delivery times, defective or damaged products, wrong items received, and our commitment to customer satisfaction.

Shipping and Delivery Timeframe:

• Orders placed with standard shipping will typically be delivered within 3-7 business days, excluding weekends and holidays.
• Please note that delivery times may vary depending on your location and external factors beyond our control, such as weather conditions or carrier delays.
• We will provide you with tracking information once your order has been shipped so you can monitor its progress.

Defective/Damaged, Wrong Product, and Missing Accessories/Parts:

• In the rare event that you receive a defective or damaged product, the wrong item, or are missing accessories/parts, please contact us immediately upon receiving your order.
• We apologize for any inconvenience caused and will swiftly resolve the issue by arranging for a replacement or refund, as per your preference.
• To expedite the resolution process, we may request additional information or photos of the defective/damaged product or incorrect items received.

360-Degree Opening Video:

• To assist us in verifying any shipping or product issues effectively, we encourage you to provide a 360-degree opening video upon receiving your package.
• This video will help us assess the condition of the package and its contents accurately, ensuring a faster resolution to any concerns you may have.

Wallet Credit for Refunds:

• If a refund is issued for a returned item, the refunded amount will be credited to your Maa Khodiyar wallet.
• You can use the credit in your wallet towards future purchases on our website, making it convenient for you to shop with us again.

Privacy and Data Security:

• We value your privacy and handle your personal information with the utmost care. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

Contact Us:

• If you have any questions, concerns, or require assistance regarding shipping, delivery, or product issues, please don’t hesitate to contact our customer service team. We are here to help and ensure your complete satisfaction with your Maa Khodiyar shopping experience.